Air Canada Pauses Seat Selection Policy Changes After Backlash
Changes to Standard and Preferred Seat Selection
Air Canada has temporarily halted updates to its seat selection policies after facing criticism from customers. The airline had planned to remove the ability to choose free seats at check-in for standard fares, offering them only to Preferred seat holders. This decision sparked outrage among passengers who rely on budget-friendly options.
Revised Policy
According to Air Canada, the changes were intended to enhance the experience for Preferred seat holders. However, the backlash prompted the airline to reconsider. They have now paused the implementation of the revised policy indefinitely.
Customers will continue to have the following seat selection options:
- Standard Seat Selection: Choose a standard seat for free at the time of check-in.
- Preferred Seat Selection: Choose from a wider selection of seats, including aisle, window, and extra legroom seats, for an additional fee.
- Free Preferred Seats for Eligible Passengers: Eligible passengers, such as Air Canada Altitude members and those traveling in higher fare classes, may receive complimentary Preferred seats.
Conclusion
Air Canada's decision to pause the seat selection policy changes is a response to customer feedback. By listening to their concerns, the airline has shown a willingness to adapt and prioritize passenger satisfaction. The continuation of free seat selection at check-in for standard fares is a welcome relief for budget-conscious travelers.
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